We currently ship to the UK, US, Canada, and Europe. Customers from other regions are welcome to contact us at contact@hugsio.com before placing an order to check availability.
Orders are processed within 1-3 business days. Delivery times vary by destination: UK (3-7 business days), US & Canada (7-14 business days). You will receive a tracking number by email once your order has shipped.
Once your order is shipped, you will receive a tracking number by email. You can also track your order directly on our Track Order page on the website.
We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. Weighted sleep masks are non-returnable once opened. Defective or damaged items must be reported within 7 days with photos. Digital products (e-books, wellness journals) are non-refundable. To initiate a return, contact us at contact@hugsio.com with your order number.
Order cancellations or changes must be requested before your order is dispatched. Please contact us as soon as possible at contact@hugsio.com with your order number and we will do our best to accommodate your request.
Give it time! Some people feel the benefits immediately, while others need a few days to adjust. We recommend using it for at least a week.
While designed for adults, it can be safe for older children under supervision. Please consult with a healthcare provider for children under 12.
